| System
Maintenance |
Once your network has
been designed and implemented the final phase in the process is
to ensure your systems are well maintained. Blueprint Technologies
Australia provides formal maintenance services. |
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Blueprint Technologies Australia’s maintenance plans are
designed to create order within your computing environment. Through
regular maintenance of your servers, workstations, and networking
equipment, and through close monitoring of your system’s log
files, we can monitor potential problems before they arise.
The regular contact also helps us to keep in touch with your business.
It enables us to understand your business better and to work with
you in ways to make your business more efficient.
Being on a Blueprint Technologies Australia support plan helps
stop problems occurring in the first place and minimises the consequences
if a problem does occur. It’s an investment in the stability
of your business.
By keeping the order within your computer systems, we help you
to avoid the real cost of technology problems - downtime and lost
productivity. If you analyse the cost to your business of having
your server down for a day, the results would probably shock you.
It can be anywhere between $250 - $1200 per day per person. (Taking
into consideration lost productivity, staff salaries, and missed
opportunities.)
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| Many computer support providers
will try to engage you into a maintenance contract that promises a
lot, and asks you to commit to monthly payments which are geared to
benefit them – in particular if their service isn’t required,
your money is forfeit. Blueprint Technologies Australia is prepared
to make a commitment to you. We commit to providing just what we promise.
If for some reason we do not provide the number of hours service you’ve
paid for in the month, we will allow it to accumulate into the next
month. You can accumulate a total of 3 months value. You’ll
find that this isn’t likely to occur as we will deliver on our
promise, but it’s nice to know you will always get what you
paid for! |
| At a regular monthly meeting,
your Blueprint account manager will meet with you to discuss the progress
of the program. We’ll take you through a summarised report of
your network statistics such as numbers of virus attacks defended,
server disk space utilisation, and uptime figures to name a few. Blueprint
Technologies Australia will condense and simplify all the information
you need to know into the monthly report that gives you a health check
on your computer system. We will identify the Key Performance Indicators
for your system and give you a running graphical report that makes
it easy to assess how well your system is coping with the workload. |
Some aspects of your
technology environment are critical. Blueprint Technologies Australia
will make a daily check-up of the critical components of your system.
Some examples of the types of daily activities which we will perform
for you
- We will perform daily tests of your Internet
and Email system to ensure that it is fully operational for sending
and receiving mail and accessing the web
- Your nightly backup will be configured to email
us with an activity log. We’ll inspect the log for you (or
investigate if we didn’t receive one) and take appropriate
action if required
- We’ll monitor the alerts that your system
displays and take proactive action to remedy any problems found.
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|
A centralised help desk number has been setup as
the first point of call for any problems being logged. We take the
details of your problem here and respond to you in a timely manner.
When onsite doing client work, our technicians are not directly
contactable. This ensures that they are able to give undivided attention
to their client at hand. To avoid delays, your call is logged and
responded to within our agreed service levels. This lets everyone
know what to expect.
You can also log and manage problems online
using our fully customised online helpdesk. The online helpdesk
not only allows you to set the priority of the jobs you log but
also track the job as it progresses.
We recommend that one person in your organisation
is responsible for escalating problems to Blueprint Technologies
Australia either by phone or online. We have found this is the best
method for ensuring continuity and of making sure that one person
in your organisation knows everything that is being passed on for
support as it occurs. |
| The whole purpose of the
Maintenance Program is to keep the system running at optimal performance
and over time to reduce the requirement for incident support (i.e.:
something breaks down, software problems etc). However there will
no doubt be occasions when incident support is required. Blueprint
Technologies Australia Maintenance program customers automatically
attract the discounted Pre-Pay Support rate. |
| Blueprint Technologies
Australia Support plans are paid by monthly Direct Debit or through
your Credit Card with a minimum period of three months. After this
time if you should wish to terminate the agreement you can do so immediately
by notifying us in writing. |
