Virus outbreaks have become prolific recently. It is not uncommon for anti-virus software to require several updates each week, sometimes each day!

Even though your corporate virus protection is designed to periodically check for updates, you may still be exposed to new viruses because:

• The new virus is released between when your anti-virus software was last automatically updated and before the next update.
• The release of new signature files for your anti-virus software may not coincide with the automatic update period.
• Your anti-virus software fails to update due to factors such as internet congestion, overload at the anti-virus manufacturers download site or even failure of the software to automatically update.

The answer is our Anti-Virus Update Service. For a fixed $35 inc GST per incident charge, Blueprint Technologies Australia will make sure your systems are kept as virus free as possible.

As new viruses are released and updates become available, our technical staff will be notified by SMS and e-mail. When this happens our team will swing into action, connecting to your server and performing any updates necessary. We will send you a report of the status of all updates along with your account.

Some important things to know about this service:

• This service is only offered during normal business hours and is a non guaranteed service. This means that whilst we will attempt to install virus updates as soon as possible, we make no guarantee this will be done as there are factors outside our control that may delay notification of threats or availability of resources.
• While this service will give your company maximum protection from viruses, there is never a 100% guarantee that you will be protected. Viruses can spread rapidly before the anti-virus companies get a chance to release an update for their software.
• This service only applies to servers. It is not feasible to extend this service to workstations. Internal staff members will be notified of the availability of new virus updates as they become available.
• Blueprint Technologies Australia maintenance clients are automatically protected by this service as part of their maintenance program. Clients on the maintenance program will automatically be included in this program.

The cost of this service does not include resolving actual infections on your site. This work is still performed on a billable hourly basis.

To subscribe to this important service, please contact us. We will confirm your enrolment in the program and will include the cost of the update service on your next account. If you wish to cancel this service at any time you can send an e-mail to eupdates@bta.com.au with the subject of "unsubscribe priorityavservice" and you will be removed from the program.

If you have any questions about this service or any other provided by Blueprint Technologies Australia, please don’t hesitate to contact us.

Please see below for important terms and conditions about this service.